Terms and Conditions

1. About us

Mount TV is the trading name of Mount TV Limited (company number 12848170), a company registered in England and Wales with its registered office at 38 Ann Moss Way, London SE16 2TL, United Kingdom. References to "we", "us", and "our" in these terms mean Mount TV Limited.

Mount TV provides professional TV wall mounting and installation services across all 32 London boroughs plus Essex, Kent, Surrey, and Cambridgeshire. Every install is carried out by a trained Mount TV team member. We do not subcontract installs to third parties.

Contact: info@mounttv.co.uk · 07789 338 185

2. Booking and confirmation

Booking happens in clear steps so you always know what stage you are at:

• Step 1 — Estimate. You submit details via our online quote tool and instantly see a price range. This is an indicative estimate, not a confirmed price.
• Step 2 — Quote confirmation. We contact you (call, text, or WhatsApp) to confirm any remaining details and agree the final fixed price for the agreed scope, before any booking is finalised.
• Step 3 — Slot reservation. You either reserve a date and time on the site, or we reserve one with you over the phone.
• Step 4 — Booking confirmed. We send written confirmation (email and/or message). Submitting a quote or reserving a slot is not a confirmed booking until you receive that written confirmation.

We may decline or be unable to fulfil a booking — for example, if the address is outside our coverage area, the job is beyond our capabilities, or the requested slot is no longer available. Where we decline before any work begins, no charge applies.

3. Quotes and pricing

• Online estimates generated by our quote tool are indicative price ranges only, based on the information you provide.
• A confirmed fixed price is agreed with you before the visit, once we have all the details we need. The price is then locked in for the agreed scope.
• If, on arrival, the job turns out to be materially different from what was described (for example, a wall type that needs different fixings, an unexpected obstruction, or an additional service requested on the day), we will explain the difference in price before starting work. You are under no obligation to proceed and there is no charge if you choose not to.
• All prices include labour, standard fixings, and the wall inspection, positioning advice, and clean-up that is part of every job.
• Brackets and cable management are not bundled into the standard install price. Brackets are a separate line item — either added to your quote when you book, supplied by you, or available from the van on the day. Cable hiding (surface trunking or behind-the-plasterboard-wall concealment) is an add-on service at an additional cost. Other add-ons (soundbar mounting, floating shelves, dismount, setup, etc.) are also priced separately. See /pricing for current rates.

4. Payment

• Payment is due on completion of the job. No deposit is required.
• We accept cash, bank transfer, and card payment.
• Quoted scope = quoted price. Any extras beyond the agreed scope are explained and approved upfront before work continues.
• In the event of a dispute about the price, you should raise this with us before payment is made.

5. Customer responsibilities

To allow us to carry out the work safely and efficiently, you agree to:

• Ensure an adult (18+) is present throughout the appointment
• Provide reasonable access to the work area and an electrical socket
• Inform us of any known hazards in the wall (gas pipes, water pipes, electrical cables) before work begins
• Ensure the TV and any required accessories are available on the day
• Provide accurate information about your wall type when booking — we are not liable for complications arising from inaccurate information

6. Liability

• We hold public liability insurance. Our insurance covers accidental damage to your property caused by us during the course of the installation. It does not cover wear-and-tear after we leave, settlement cracking, or anything that occurs after the install is complete.
• We are not liable for: pre-existing damage to walls or property; damage caused by information you provided that turned out to be inaccurate; TV or equipment failures unrelated to the wall mounting itself; consequential or indirect losses (for example loss of TV usage time, missed events, or downstream cost of replacing a third-party item).
• Subject to the paragraph below, our total liability for any claim is limited to the value of the service fee you paid us for the job in question.
• Nothing in these terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any other liability that cannot be limited or excluded under English law (including your statutory rights under the Consumer Rights Act 2015 to services performed with reasonable care and skill).

7. Cancellation, rescheduling, and no-access

• You may cancel or reschedule your booking at any time before the appointment at no charge. Please give us as much notice as possible — ideally 24 hours or more — so we can offer the slot to another customer.
• If we arrive at the agreed appointment time and we cannot gain access (no-one home, address inaccessible, work area not ready), we will wait a reasonable time and try to reach you on the contact number provided. If we are then unable to proceed, we may treat the visit as a cancellation. A reasonable rebooking or no-access fee may be agreed with you in this situation; we will explain the figure before charging anything.
• We reserve the right to cancel or reschedule appointments due to unforeseen circumstances (illness, emergency, severe weather, vehicle breakdown). We will notify you as soon as possible and offer an alternative date at no extra charge.

Statutory right to cancel (distance contracts)

Where you book online or by phone, you have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of the booking being made, without giving a reason. To exercise this right, contact us at info@mounttv.co.uk.

If you ask us to start the work within the 14-day cancellation period (for example, a same-day or next-day install), you accept that:

• If we have already completed the install before you cancel, you lose your right to cancel for that completed work and are due to pay in full.
• If you cancel after we have started but before the install is complete, you are due to pay a proportion of the price reflecting the work already done.

8. Refusal to proceed

We reserve the right to decline to start a job, or to stop a job mid-way, if:

• The installation would create a safety risk (for example, the wall is not structurally sound, hidden services are present, or the proposed mounting position is unsafe).
• The conditions on site differ materially from what was described when you booked, and the difference makes the job unviable at the agreed scope or price.
• The customer or any other person on site becomes abusive, hostile, or otherwise puts our team at risk.
• Continuing would require materials, fixings, or expertise beyond what is available on the day.

Where we decline before starting work for safety or technical reasons unrelated to your conduct, no charge applies. Where we have travelled to the site and refusal results from inaccurate information you provided when booking, a reasonable visit fee may be agreed with you before any charge is made.

9. After the install — Workmanship Guarantee

Your statutory rights under the Consumer Rights Act 2015 always apply: services must be performed with reasonable care and skill, with materials of satisfactory quality and fit for purpose. These rights apply regardless of anything in these terms.

In addition to your statutory rights, we offer a 12-month workmanship guarantee on every installation we complete.

What the guarantee covers — if, within 12 months of the install date, something we installed fails because of our workmanship, we will return to put it right at no charge. Examples include:

• A bracket fixing loosening or pulling out where we made the fixing
• A TV sitting out of level on a bracket we fitted
• A cable damaged inside a wall route we concealed
• A connection or setup step we performed not working when we left

What the guarantee does not cover:

• The TV itself, the bracket itself, or any other hardware — these are covered by the manufacturer's own warranty. Keep any paperwork we leave with you.
• Damage caused by third-party tampering, customer-installed accessories, or DIY work carried out after our visit
• Wall movement, structural settlement, or damage to the wall caused by events outside our control (impacts, water ingress, building works)
• Issues with fixings into materials we explicitly warned were unsuitable on the day and recorded in the job notes
• Normal wear and tear, or cosmetic changes that do not affect the installation's function

How to claim — contact us at info@mounttv.co.uk or 07789 338 185 as soon as you notice the issue. We will arrange a time to inspect and, where the issue is covered, return to put it right at no charge.

This guarantee is offered alongside, and not in place of, your statutory rights under the Consumer Rights Act 2015 (which gives you up to 6 years to bring a claim for poor workmanship). You can rely on whichever route is more favourable to you.

10. Photography and job records

• We may photograph completed installs for our portfolio, gallery, and social media. Photographs are framed to show the workmanship — the TV, the wall, the cable run — and do not show your name, address, or any personal items.
• If you would prefer we do not photograph your job, tell our installer on the day and we will not take any photos.
• Photos already published can be removed on request — contact us at info@mounttv.co.uk.

11. Complaints

If you are unhappy with any aspect of our service, please contact us as soon as possible at info@mounttv.co.uk or 07789 338 185. We aim to acknowledge complaints within 2 working days and respond substantively within 14 working days. Where a complaint cannot be resolved between us, your statutory rights under the Consumer Rights Act 2015 are unaffected.

12. Website use

• The content on our website is for general information only. We make every effort to keep it accurate and up to date, but we do not guarantee its completeness.
• We are not responsible for the content of external websites linked from our site.
• You may not reproduce or republish any content from our website without our written permission.

13. Governing law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to these terms

We may update these terms from time to time. The current version is always available on this page, with the "last updated" date at the top reflecting the most recent change. The terms that apply to your booking are those published on the page at the time you book. We will not retrospectively change the terms of an already-confirmed booking.

15. Contact

Questions about these terms:
Email: info@mounttv.co.uk
Phone: 07789 338 185

See also: Privacy Policy